WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. This enables us to provide quicker turnaround time.

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Nowadays, most cars are built using uni-body (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art laser measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced

CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Your Bergstrom Body Shop has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done so that he can make the necessary arrangements.

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. As a general rule, drivable cars are scheduled in on Monday and whenever possible delivered back to customers by Friday. Be sure to check with your advisor for the specifics on your vehicle.

CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal.

HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified by phone when your vehicle is ready to be picked up. You can also check this Web site. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. Your Bergstrom Body Shop guarantees all of their repairs.

DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry standard collision, you will have to pay your deductible regardless of whether you were at fault. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your advisor and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay your Bergstrom Body Shop when you pick up your vehicle. If you aren't sure about your deductible, you can call your advisor and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, American Express and GM Goodwrench. The GM Goodwrench Credit Card offers you 90 days same as cash. Please see your consultant for details." Of course, cash is always welcome.


WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
-- DO'S
l Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or "mitt"..
l Always use clean fresh water.
l Wash your vehicle in the shade.
-- DON'TS
l Do not use a commercial car wash. Stiff brushes or sponges could scratch the finish and therefore damage the surface. Use a chamois, "California squeegy" or soft towel to dry.
l Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
l Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
l Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
l Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
l Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.

Our company was founded in 1982 on a promise to treat every customer as if they were guests in our own homes. That dedication to customer service enabled us to lead our regions in customer satisfaction scores and attract more than 1400 skilled men and women to join our team. We believe the road to success lies in creating great working environments with team members who are highly motivated to serve our guests. As our vision statement outlines, we will strive to be the recognized leader of guest service through a commitment to treat everyone like family.

With that in mind, we think you'll get a great deal more when you make the decision to have your vehicle's needs serviced at a Bergstrom body shop:

l Bergstrom Automotive is the largest auto retailer in Wisconsin. Our company has more than 20 years in the Body Shop business servicing all makes and models.

l We are a direct repair facility for all major insurance companies.

l We offer a lifetime workmanship warranty guarantee and a lifetime paint warranty guarantee as long as you own the vehicle.

l We offer immediate access to your vehicle by logging on to www.bergstrombodyshop.com.

l Our team is dedicated to providing the highest level of customer satisfaction and we drive our business based on your satisfaction.

l We feature world-class body shop technology and state-of-the-art facilities.

l Our technicians and managers are ASE & factory trained.

l We feature a computerized estimating system.

ARE MY REPAIRS UNDER WARRANTY?
Yes. Except as provided below, Bergstrom Automotive guarantees the work performed pursuant to the repair order so long as said vehicle shall remain under the present ownership. This Warranty shall only apply if the defects occur under normal driving conditions and not where any vehicle has been subjected to accidents, negligence, abuse or misuse. Specifically excluded from this limited warranty is rust perforation and stone or gravel marks or chips resulting from operation conditions. All claims against this Limited Warranty must be returned to Bergstrom Automotive for Limited Warranty coverage consideration.

l METALWORK: Bergstrom Automotive provides a Limited Warranty against defective workmanship to include welding and the application of materials utilized in making collision repairs against cracking, flaking, pitting, or deterioration. Bergstrom Automotive will, at its sole option, repair and repaint any metalwork warranted hereby. Rust repairs carry a 30 day Limited Warranty.

l PAINT, STRIPES AND DECALS: Bergstrom Automotive provides a Limited Warranty on painted-related priming and painted work against solvent blistering, peeling, hazing and excessive loss of pigmentation, and a Limited Warranty on the application and adhesion of decorative stripes and decals, excluding defects which are caused by extreme environmental conditions to which the vehicle may be exposed. Bergstrom Automotive will, at its sole option, re-pair, re-paint, re-stripe or re-decal the specific section or sections of the vehicle warranted hereby. Paint Limited Warranty is valid only when paint is applied over original factory finishes that are free of defect. Previously refinished panels are warranted for 12 months from the date of this certificate and are specifically excluded from this Limited Warranty.

l MECHANICAL REPAIRS: Mechanical repairs performed by our service department are specifically excluded from this Limited Warranty.

l PARTS: Parts or materials used are in accordance with the agreed upon estimate. Those parts or materials are subject to the guarantee of the supplier and are specifically excluded from this Limited Warranty. Bergstrom will assist you in handling any claim under the supplier¹s guarantee.

l SUBLET: Items on the repair order such as, Sublet Work or Sublet Labor, are subject to the guarantee of those suppliers and excluded from coverage under this warranty.

Incidental costs, such as towing fees, car rental charges, travel expenses, or assemblies and components along with any consequential damages (such as damage to other assemblies and components resulting from a defective part or installation of such part installed or repaired during the repair) are specifically excluded from this Limited Warranty.

This Limited Warranty shall not be varied, supplemented, qualified or interpreted by any prior course of detailings.